WHAT THIS IS

This powerful exercise helps you better understand the four levels of listening as set out in Be More Strategic, Chapter 4: Listen Deeply and practise moving from surface-level hearing to deep, present, and empathic listening.

It is designed for individuals, teams, or even families who want to improve conversations, reduce misunderstandings, and strengthen relationships.

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WHY IT MATTERS

We often think we’re listening but most of the time, we’re just waiting to talk.

Good, strategic listening means tuning into what’s really being said, why it matters, and what sits underneath it.

The deeper you listen, the better you connect, collaborate, and make decisions.
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“The quality of your listening determines the quality of your relationships and your results.”

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HOW TO USE THIS TOOL

Read through the four levels below.  Reflect on which one best describes your default style, and practise moving one level deeper in your next conversation.

Use the self-check prompts to help with this process.